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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Change the field label or hint

You can change a field's label or the text that appears as a hint when you point your mouse device to the field.

Before you begin

Role required: personalize_dictionary

Procedure

  1. Navigate to the form the field appears on.

  2. Select and hold (or right-click) the field label and select Configure Label.

  3. Update the form.

FieldDescription
TableThe table the label appears on.
LabelThe label that the field displays. You can enter up to 80 characters for the label, but not all databases support this many characters. The recommended maximum is 30 or fewer characters. HTML in field labels isn’t supported.
PluralThe plural version of the field label.
ElementThe dictionary name of the field.
HelpHelpful text stored in the record.
HintA short description of the field that displays when a user hovers over it. HTML in field hints isn’t supported, but line breaks are allowed.
Image omitted: hint.png
The hint for the Caller field on an Incident.
URLA URL link that displays on the label if this field isn’t empty.
URL targetThis field should be left empty, as it’s no longer used.
  1. Select Update.

Parent Topic:Customizing fields on the ServiceNow AI Platform

Related topics

Add help to a field label on a form