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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Create a language record

Add a record for a language not provided by an internationalization (I18N) plugin to associate new translations with.

Before you begin

Role required: admin

About this task

To translate the interface of an instance to a language for which ServiceNow does not provide an internationalization plugin, you must create a language record for a new translation in the Languages [sys_language] table. For more information about this table, see Languages table.

Procedure

  1. Navigate to All > System Localization > Languages.

  2. Select New.

  3. Provide the language information.

    • Name: The name of the language, for example, Turkish.
    • ID: The BCP 47 code for the language, for example, tr.
    • Text Direction: The direction that the instance should use to display the language: Left-to-Right or Right-to-Left.
    • Active: Option to activate the language for the instance.
    • Fallback: The name of another active language to use as a fallback language. For more information about fallback languages, see Set a fallback language.
    • Select Submit.

Related topics

Languages table