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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Supported wiki tags

Basic tags are supported for Wikitext fields in the system.

FormatWiki tag
Headers= Header 1 =, == Header 2 ==, etc.
Numbered step\#Step 1
Bullets \(multi-level\)\*Bullet 1, \*\*Bullet 2
Indentation:Level 1, ::Level 2
Line break<br>
Tables

Full table support, including cell spacing, padding, borders, background shading, and width measurements.

For example:

{| class="wikitable"
|-
! Header 1
! Header 2
|-
| row 1, cell 1
| row 1, cell 2
|-
| row 2, cell 1
| row 2, cell 2
|}

Note: Sortable tables are not supported (class="sortable").

Code blocks<pre> Generic block </pre> <javascript> Javascript Syntax </javascript> <xml> XML Syntax </xml>
Bold'''text'''
Italics''text''
Ignore Wiki and HTML formatting<nowiki> wikitext </nowiki>
Web link\[http://community.service-now.com/ <link text>\]
Placed images\[\[Image:<image name>\]\] For more information on uploading images or files to the database, see Storing images in the database.
HTMLMost common HTML tags are supported <b>bold</b>, <strong>strong</strong>, <i>italics</i>, <h1>header1</h1>, <h2>header2</h2>, <h3>header3</h3>, <p>paragraph</p>, <sub>sub</sub>, <sup>sup</sup>, <center>center</center>