Exploring email client
You can use the email client either from a form or the record view in a workspace to send an email directly from any record, such as an incident, change request, or problem record.
Email client benefits
| Benefit | Feature |
|---|---|
| Send email directly from any record, such as an incident, change request, or problem record | Email client |
| Enable the email client for a table so that users can send emails directly from the table record | Enable the email client for a table |
| Use email client configurations to manage the behavior of your email client. Each configuration consists of different email controls for setting allowable email recipients and email addresses | Email client configurations |
| Give users the option to send an email client message as an SMS text message | Enable SMS delivery with the email client |
| Create a different template for each table that uses the email client to pre-populate data for recipients and email content | Create an email client template |
| Create and insert predefined content to add in the email client so that users can write emails consistently and efficiently | Composing emails with quick messages |
| Customize email address internationalization to turn off processing of inbound and outbound emails, disable support for inbound emails or to add email address format for decoding international email addresses | Email address internationalization |
What to explore next
To learn more about configuring and using email client, see: