Enable push notifications for logged-out users

Enable push notifications for users when they're logged out to deliver timely critical updates.

Before you begin

Important: Avoid including sensitive information or actionable notifications in push notifications sent to logged-out users.

Role required: admin

Procedure

1. Install the Send Push Notifications to logged-out users (com.glide.push.logged_out.users) plugin.

   This is a maint-only plugin. Request the plugin through the Now Support Service Catalog.

   1. Navigate to All > System Applications > All Available Applications > All.

   2. Select Request plugin.

   3. On the form, fill in the fields.

4.  Select **Submit**.

    After the Now Support maintenance window closes, the plugin will be installed on your instance.

5.  Confirm the installation by viewing the applications listed in the **Installed** tab in the Application Manager.

1. Navigate to All > System Notification > Push > Push Notifications.

2. From the list of notifications, select the notification that you want to enable for logged-out users.

3. In the form, select the Push to inactive users check box.

   If the Push to inactive users check box is not visible, configure the form layout. For more information, see Configuring the form layout.

4. Select Update.

5. Configure the number of days users can receive notifications after they log out.

   1. Navigate to All and enter sys_properties.list in the navigation filter.

   2. Select New.

   3. On the form, fill in the fields.

      Field	Value
      Name	com.glide.push.logged_out.users.threshold_time.days
      Type	String
      Value	The number of days up to which you want users to receive notifications after they log out. The default value of this property is 10.

   4. Select Submit.

Parent Topic:Push notifications

Related topics

Push notification system

Activate push notifications

Installed with push notifications

Push notification properties

Push notification setup with the ServiceNow mobile app

Push notification setup with a custom push application for ServiceNow mobile apps

Requeue failed push notification messages

Push notification retention