Configuring contextual search

You can configure different components of contextual search.

• Contextual search properties
  Contextual search properties are used to control the fields that you can search from and the number of results displayed per page.
• Define a search context
  Define where agents can search for a particular resource. You can specify that the search resources are predefined or additional resources outside the system.
• Configure table for a contextual search
  Configure the options for the contextual search that a table performs.
• Filter configuration for contextual search
  Define filter configurations to map fields from the form to provide a more targeted search result set.
• Configure search resource context properties
  Configure the properties to limit the search to a specific catalog or knowledge base. For example, if you want to limit the knowledge search to an IT knowledge base or a service catalog search to software service catalog, you can configure the properties.

Parent Topic:Contextual search