Search administration › Configure core features › Administer the ServiceNow AI Platform

Release: Australia · Updated: 2026-05-08 · Official documentation · View source

AI Search

The ServiceNow® AI Search application provides a consumer-grade search engine for ServiceNow® Service Portal, ServiceNow® Now Mobile, and ServiceNow® Virtual Agent. Intelligent query features help you quickly find the answers you need.

[Omitted video] Description: AI Search overview video, approximately three minutes and five seconds long.

Watch this short video to see how users can find answers using AI Search.

Get started

ExploreLearn about AI Search features.ConfigureConfigure searchable content, search experiences, and ServiceNow AI Platform® search applications.IntegrateIntegrate AI Search functionality into other ServiceNow AI Platform applications.SearchFind your answers using AI Search.AdministerGain deeper insights into AI Search behavior.ReferenceGet details on AI Search system properties and features.AI Search Admin consoleConfigure, test, and activate AI Search solutions across different types of search applications.Advanced AI Search Management ToolsAnalyze trends for search query traffic, review indexed record counts and configuration settings, and preview search query results.External Content ConnectorsSearch content and metadata from supported external source systems.

Note: AI Search isn't available in personal developer instances (PDIs).