Generate multi-content synthesized responses
Multi-content source synthesis lets AI Search gather and combine information from any indexed source in your system to provide comprehensive AI-generated responses to your questions.
By default, Now Assist Genius Results and Virtual Assistant pull answers from four source types:
- External Content integrations
- Knowledge Base articles
- Service Catalog items
- Skills
Multi-content source synthesis expands this capability to include any indexed source in your ServiceNow instance, such as:
- Custom tables
- Documents module
- Incidents
- Microsites
- News content
When your administrator activates multi-content source synthesis, Genius Results and Virtual Assistant pull answers from all these sources, giving you faster, more complete responses in a single result.
Administrators can activate and configure multi-source content synthesized sources. See Configure multi-content synthesized sources for more information.
Parent Topic:Exploring AI Search