Extending AI Search with ServiceNow Store applications and integrations

Applications and integrations from the ServiceNow® Store extend AI Search functionality and provide insight into search usage and behavior.

• AI Search spoke

  This Integration Hub spoke enables storage of document data from third-party applications in the AI Search index using Workflow Studio. Users can access the indexed data through portals that have AI Search enabled.

• Platform Analytics Solution for Advanced AI Search Management Tools

  This Platform Analytics Solution helps AI Search administrators analyze search query traffic trends, review indexed record and configuration settings, and preview search query results.

• AI Search for Next Experience

  The AI Search for Next Experience ServiceNow® Store application enables administrators to configure AI Search as the search engine for Unified Navigation searches in Next Experience, including global search and configurable workspace search.

• Now Assist in AI Search

  The Now Assist in AI Search ServiceNow® Store application combines the power of search with the Now LLM Service agentic AI model to answer questions in user searches with actionable AI-generated summaries of relevant knowledge articles.