Reduce incidents and keep services flowing with AI based automation blueprint
Select this adoption blueprint to leverage AI-based automation to keep the business running by reducing and prioritizing incidents and issues.
Note: The applications recommended within a blueprint may include, but aren’t limited to, the following applications. Factors like entitlements and other instance dependencies can cause the number of recommended applications to vary.
| Track | Recommended applications | Description | Roles installed | Additional resources |
|---|---|---|---|---|
| Build a foundation | Event Management | Use the Event Management application as a single management console to identify health issues across the datacenter. | Roles installed with Event Management | Event Management overview (video) |
| Optimize the functionality | Health Log Analytics | Health Log Analytics helps prevent IT issues before your users are affected. It helps you identify the root cause of an issue by enabling you to triage-related logs and analyze the raw data. | Roles installed with Health Log Analytics | - Health Log Analytics (KB1064762) - ITOM Talks Session \#3 - Health Log Analytics (video) |
| Add advanced features | Managing major incidents | Define an incident as a major incident to demand a response beyond the routine incident management process. | Roles installed with Major Incident Management | Major Incident Management overview (video) |
| Optimize the functionality | Service Mapping | Service Mapping discovers all application services in your organization and builds a comprehensive map of all devices, applications, and configuration profiles used in these application services. | Roles installed with Service Mapping | - What is service mapping? - Service Mapping Overview (video) |
| Build a foundation | Service Operations Workspace for ITSM | Use the Service Operations Workspace interface to unify and configure your agent experience for multiple IT Service Management and IT Operations Management workflows. | Roles installed with Service Operations Workspace for ITSM | - Service Operations Workspace limitations and support - Service Operations Workspace overview |
| Enhance the experience | Use Site Reliability Operations as an integral part of DevOps for reliable digital services to deliver modern customer experiences. | Roles installed with Site Reliability Operations | - Site Reliability Operations support - Site Reliability Operations overview (video) |
Parent Topic:Select your adoption blueprint