Modernize your change management process blueprint
Select this adoption blueprint to get a walk through on how you can adopt the required capabilities to allow your change process to dynamically scale without compromising stability and governance.
Note: The applications recommended within a blueprint may include, but aren’t limited to, the following applications. Factors like entitlements and other instance dependencies can cause the number of recommended applications to vary.
| Track | Recommended applications | Description | Roles installed | Additional resources |
|---|---|---|---|---|
| Build the foundation | Change Management | Simplify, automate, and accelerate complex change processes using built-in AI, with full risk and impact info. Minimize failure and lower costs. | Components installed with ITSM Roles - Change Management | Configuring Change Management |
| Enhance the experience | Change success score | Use change success scores for insight into change team and model historical performance \(like a FICO score\) and as an input into approval policies to enable more data-driven change automation | Components installed with ITSM Roles - Change Management | Components installed with Change Management - Change Success Score |
| Optimize the functionality | Digital Product Release | Plan and deliver new versions of products across product teams while "shifting left" and automating the validation of release readiness. | Components installed with Digital Product Release | - Ask or answer questions in the Digital Product Release community forum - Search the Known Error Portal for known error articles - Contact Customer Service and Support |
| Optimize the functionality | DevOps Change Velocity | Use DevOps Change Velocity to connect data from your DevOps tool chain with the ServiceNow platform to deliver changes faster without sacrificing compliance. | Components installed with DevOps Change Velocity | - DevOps Change Velocity support - DevOps Change Velocity overview (video) |
| Add advanced features | Train the Risk Intelligence solution | Leverage ML for data-driven evaluation of historical change data to predict change risk. | Components installed with ITSM Roles - Change Management | Request Change Management - Risk Assessment |
Parent Topic:Select your adoption blueprint