View an order timeline
View Gantt chart timelines that display the status of a domain order and order tasks, show dependencies between order tasks, and identify tasks that are in jeopardy.
Before you begin
Role required: order_approver, order_viewer, sn_ind_tmt_orm.order-fulfillment_agent, sn_ind_tmt_orm.order_fulfillment_manager, sn_ind_tmt_orm.service_order_agent, or sn_ind_tmt_orm.service_order_manager
Procedure
Navigate to Workspaces > CSM/FSM Configurable Workspace. .
Select the List icon
.
Navigate to Customer Orders > All.
Select the order that you want to view.
In the Order breakdowns section of the order, select View order timeline.
The Timeline tab opens and displays the order tasks for the order line items and columns for the order task state and jeopardy status, if Jeopardy Management is enabled. Tasks in jeopardy are flagged with the jeopardy icon. For each task, a timeline shows the start and end dates of the task and any dependencies.
To change the information or elements displayed in the timeline view, use these options.
| Option | Description |
|---|---|
| Add or change columns |
|
| Change the timeline elements displayed |
|
| Adjust the time scale used | In the time scale drop-down, select the time view, such as day, week month, or year.The time scale for the Gantt charts changes immediately. |
Parent Topic:Order fulfillment
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