Set up a runtime client

Configure a runtime client. Doing so creates a token that you can use to authenticate runtime calls. This can be useful when ServiceNow CPQ is embedded within a VisualForce page.

Runtime clients can be set up that provide a token for authentication of runtime calls when launching ServiceNow CPQ outside of the regular workflow. For example, ServiceNow CPQ may be started through a quote in Salesforce when embedding ServiceNow CPQ in a Visualforce page, Lightning web component, or HTML page.

Note: This authentication can be used only by end users launching a ServiceNow CPQ configuration in runtime. To authenticate admin calls, users should leverage admin API keys. For a more complete discussion of admin API keys, see Intro to admin API keys.

Create a runtime client

1. Navigate to the Utilities tab of the left hand navigation pane, and click Runtime Clients.
2. Click New in the upper right corner.

Configure the new client

1. Create a name for your runtime client.
2. Setting the User ID will attach it to any calls authenticated by this runtime client. This may be useful for tracking the origin of the calls.
3. For Permissions, choose either Config or Config and Flightpath. Config will allow for launching configurations. Flightpath will allow for accessing Flightpath data of the configuration for use with debugging.
4. Optionally, set an expiration date for the runtime client. This expiration date can be changed to extend or shorten the time frame during which this token can be used.

5. Users must specify the origins of calls that aree made using this token as authentication. In the origins box, add the desired URL, such as https://<yourCPQUrlName>.<sector>.ServiceNow CPQ or *.salesforce.com. click Add Origin to add the origin, and continue adding more.

   Note: Make sure that your origin does not have a trailing slash. For example, use *.salesforce.com and not *.salesforce.com/.

6. When all the origins have been added, click Save.

When the runtime client has been created, click into it and copy the token:

Related topics

Use case: Embed ServiceNow CPQ UI in a Salesforce VisualForce page