ServiceNow CPQ reference

Reference topics provide additional information about ServiceNow CPQ.

• Boundaries and limits
  View a list of boundaries and limits in ServiceNow CPQ.
• Session and configuration timeouts
  Learn how timeouts for inactive or abandoned configurations improve system efficiency and prevent resource waste.
• Troubleshooting
  Steps to take if you encounter problems using ServiceNow CPQ.
• Solution configuration limits
  Structural limits that apply to solution configurations, including hierarchy depth, total configuration count, and field mapping constraints.
• Field mapping supported field types
  Field types that are supported as source and target fields in solution configuration field mappings.
• ServiceNow Quote Experience: Use cases
  View a list of example use cases for ServiceNow CPQ ServiceNow Quote Experience.
• Solution configuration terminology
  Terms used in solution configurations and their definitions.
• Common browser issues while using ServiceNow CPQ
  When cookies are blocked by the browser or by browser extensions, it can interfere with the use of ServiceNow CPQ.
• ServiceNow CPQ Support Team access to customer Salesforce sites
  Learn how ServiceNow CPQ support team members can securely access customer Salesforce and ServiceNow CPQ Admin environments for troubleshooting. This article outlines recommended access methods, user-management practices, and considerations for customers with stricter security policies.
• Common error messages and causes
  Look here for information and troubleshooting steps when you receive an error message.
• ServiceNow CPQ Upgrade Schedule
  ServiceNow CPQ updates customer environments on a predictable bi-weekly schedule to deliver new features, enhancements, and fixes. Test environments are upgraded first, with production updates following after at least 14 days to ensure stability. You can identify your environment’s sector from its URL and refer to the Upgrade Calendar to see which version your instance is currently running.
• Glossary
  A list of terms used in ServiceNow CPQ
• The ServiceNow CPQ Technology and Product Training Portal
  The ServiceNow CPQ Training Portal includes self-paced video training content.
• UI display components
  View examples of picklist, text, and number fields as they appear to end users in the ServiceNow CPQ UI.

Parent Topic:Configure, price, quote reference