Return Merchandise Authorization Case Management › Order operations › Reference › Sales Customer Relationship Management

Release: Australia · Updated: 2026-07-01 · Official documentation · View source

RMA case line form

Fields on the Return Merchandise Authorization (RMA) case line form.

Field	Description
Number	Number associated to the case.
Account	Account associated to the case.
Contact	Contact associated to the case.
Channel	Channel associated to the case.
Request source	Source through which a case can be initiated, whether install base item or sold product.
Short description	Description of the case.
State	State of the case, whether closed, new, or draft.
Priority	Level of importance assigned to the case.
Assignment group	Assignment group associated to the case.
Assigned to	Agent to whom the case is assigned.
Needs attention	Check box to signify whether case needs immediate attention.