Return Merchandise Authorization Case Management › Order operations › Reference › Sales Customer Relationship Management

Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Return Merchandise Authorization case line table fields

Information about Return Merchandise Authorization (RMA) case line table fields.

Field	Type	Description
Original quantity \[original\_quantity\]	integer	Original quantity of the purchased item.
Defective quantity \[defective\_quantity\]	integer	Quantity of defective items.
Approved quantity \[approved\_quantity\]	integer	Quantity of items approved for RMA.
Customer expected resolution \[customer\_expected\_resolution\]	integer	Customer's preferred resolution. Options are:- Repair - Replacement - Refund
Proposed resolution \[proposed\_resolution\]	integer	Proposed resolution by the seller. Options are:- Return - Replacement - Refund - Reject .
Repair type \[repair\_type\]	integer	Location of repair. Options are:- Onsite - Off-site