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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Set up PDF document templates

Sales operation specialists can set up templates for PDF documents in Quote Management.

Before you begin

Role required: sales_operation_specialist

Procedure

  1. Navigate to All > Quote > Quote templates.

  2. Select New.

  3. Choose HTML template.

  4. Use the following links to build customer PDF templates:

    LinkDescription
    Document TemplatesExplanation of document templates and how the work in ServiceNow.
    Configuring Document TemplatesSteps to configure documents templates.
    Reference for Document TemplatesAdditional information about document templates.
    Using Document TemplatesHow to use document templates.