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Sales Customer Relationship Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Extending Order Management with ServiceNow applications and integrations

You can use various ServiceNow store applications and integrations to further extend the capabilities of Order Management.

Application or integrationDescription
Order Management for providers with Service ExchangeEnable service providers and their customers to use Order Management to place and fulfill complex orders, including certain types of MACD orders, over Service Exchange.
Order Management integration with Field Service ManagementCreate field service work order requests automatically with Order Management, and track them in Field Service Management.
Order Management integration with Service Portfolio ManagementProvide project oversight of complex, long-running orders and order tasks in Order Management, and manage them in Service Portfolio Management.