Invoice case details on the Business Portal

Field descriptions for invoice case headers and invoice case line list views on the Business Portal.

Invoice case header fields

Field	Description
Account	Customer account associated with the invoice dispute case.
Contact	Name of the customer contact for the invoice case.
Invoice	Unique, system-generated invoice number being disputed, starting with the prefix ARINV.
Invoice date	Date the invoice was issued.
Priority	Urgency level assigned to the invoice case. The available options are:- 1 - Critical - 2 - High - 3 - Moderate - 4 - Low \(default\)
Request source	Scope selected when creating the invoice case from the Business Portal using the playbook experience. The available options are:- Specific invoice line and single invoice - Invoice header details and multiple invoices

Invoice case line list view

Field	Description
Number	Unique, system-generated invoice case line starting with the prefix INVCSL.
Invoice	The invoice number associated with this case line. This field is displayed for an invoice case created with Invoice header details, multiple invoices as the request source.
Invoice line	The invoice line number associated with one of the invoices in this case line. This field is displayed for an invoice case created with Specific invoice lines, single invoice as the request source.
Description or Short description	A brief summary of the invoice case line item.
State	The current status of the invoice case line. The available options are:- Draft - New - Work in Progress - Awaiting Info - Resolved - Accepted - Resolved - Denied - Canceled
Invoiced quantity	The quantity that was originally billed on the invoice. This field is displayed for an invoice case created with Specific invoice lines, single invoice as the request source.
Disputed quantity	The quantity being disputed by the customer. This field is displayed for an invoice case created with Specific invoice lines, single invoice as the request source.
Approved quantity	The quantity approved for adjustment or credit after dispute resolution. This field is displayed for an invoice case created with Specific invoice lines, single invoice as the request source.
Invoiced billing location	The billing address that appears on the original invoice.
Invoiced shipping location	The shipping address that appears on the original invoice.
Disputed billing location	The billing address that the customer claims should have been used.
Disputed shipping location	The shipping address that the customer claims should have been used.
Expected start	The planned or expected start date for service or product delivery.
Actual start	The actual date when service or product delivery began.
Product offering	The product or service offering associated with this invoice line. This field is displayed for an invoice case created with Specific invoice lines, single invoice as the request source.
Sold product	The specific product that was fulfilled and invoiced. This field is displayed for an invoice case created with Specific invoice lines, single invoice as the request source.
Contact	Customer contact for the invoice case.

Parent Topic:Business Portal reference for Sales Customer Relationship Management