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Release: Australia · Updated: 2026-03-23 · Official documentation · View source

Inbound request states

An inbound request transitions through a series of states as ServiceNow AI Platform processes the asynchronous order received via an API.

FieldDescription
NewThe inbound request has been received via API and is waiting to be picked up by the scheduled job.
In progressThe scheduled job has picked up the inbound request and is processing the order.
CompletedThe order was created successfully.
ErrorAn error occurred while creating the order. The inbound request exits the processing cycle.
PendingThe inbound request is waiting for a condition to be met before processing can continue.

Parent Topic:Order Management reference

Related topics

Asynchronous order processing for large customer and consumer orders