Fallout form fields

The Fallout form enables you to manually create, review, and modify the order fallout records.

Field	Description
Number	Unique system-assigned fallout number, starting with a prefix of FO.
Fallout Type	Category that indicates the type of fallout activity. Billing Issue Billing issues and disputes that exist for the ordered item. Inventory Allocation Failure Inadequate inventory. An ordered item can't be fulfilled. Provisioning Failure Associated system that is unavailable due to connectivity problems, timeouts, or other issues. Note: You can also create additional fallout types, as per the requirements of your enterprise. To learn more, see Create additional fallout types. To view the associated details or search for another fallout type: Select the detail icon Image omitted: field-more-info.png to view the associated details for the fallout type.</li> Select the search icon Image omitted: field-search.png to search and select another fallout type.</li>
Related order task	Identifier of the order task that the fallout record originated from.
Order Line Item	Identifier of the customer or service order line item that the fallout record originated from.
State	Indicator of the current processing state for the fallout record. Unless otherwise indicated, the fallout manager or agent manually assigns the appropriate state to the fallout record, depending on where it currently resides in the processing cycle. Open Fallout record that is new and not currently assigned to a person to work on. In progress Fallout record that is assigned and currently being worked on. On hold Fallout record that is on hold. No further fallout processing can take place until you release the hold. Awaiting information Fallout record that is on hold and waiting for more information before processing can proceed. Resolved Fallout issue that has a resolution but you have not formally closed it. Closed complete Fallout record that is complete and closed. Canceled Fallout record that the fulfillment manager canceled. No further fulfillment processing can take place.
Priority	Relative priority or importance of the fallout record. 1-Critical Fallout record that has urgent time criticality that requires immediate attention. 2-High Fallout record that has a high time criticality, though not as urgent as a Critical priority fallout. 3-Moderate Fallout record that has a medium time criticality and urgency. 4-Low Fallout record that has a low time criticality and urgency. 5-Planning Fallout record that was created for planning purposes.
Assignment group	Name of the assigned group that is responsible for acting on the fallout record.
Assigned to	Name of the assigned person who is responsible for acting on the fallout record.
Short description	Short description of the fallout task.
Work notes \(Private\)	Free-form private work note text for internal purposes only. The customer can't see this detail.
Attachments	File attachments for the fallout record. Select Select file to add the file as an attachment.

Parent Topic:Order Management reference