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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Override the shopping cart total when a null-priced item is included

To avoid displaying an incorrect total price, show a custom string when a bill of materials includes an item with a null price.

Before you begin

Role required: Admin

About this task

When a BOM contains null-priced items, the total price may be incorrect. When this is the case, the administrator can define a string to display in place of the BOM total.

Procedure

  1. In the layout editor, open the product list properties.
Image omitted: cpq-layout-custom-message-gear-icon.png
Product list
  1. In the properties dialog, set Override display of Total for incomplete pricing to true, and enter the string to display in the total's place.
Image omitted: cpq-layout-custom-message-override-display.png
Product list properties
  1. Click Save.

Related topics

Set a custom message for zero-priced and null-priced items

Availability of price value overrides