Components installed with Order Management
Several types of components are installed with activation of the Order Management plugin, including tables and user roles.
Roles installed
| Role title \[name\] | Description | Contains roles |
|---|---|---|
| Order Fulfillment Agent \[sn\_ind\_tmt\_orm.order\_fulfilment\_agent\] | Views product order, product order task, service order, and resource order. Can edit some fields from the tasks. | - sn\_customerservice.case\_viewer - sn\_tmt\_core.outbound\_request\_read - sn\_ind\_tmt\_orm.fulfillment\_writer - sn\_customerservice.csm\_workspace\_user - sn\_prd\_invt.product\_inventory\_relationship\_write - sn\_sla\_definition\_read - awa\_agent - sn\_ind\_tmt\_orm.order\_creator - sn\_fallout\_mgmt.fallout\_creator - sn\_prd\_invt.product\_inventory\_relationship\_creat - sn\_prd\_invt.product\_inventory\_relationship\_rea - wm\_basic |
| Order Fulfilment Manager \[sn\_ind\_tmt\_orm.order\_fulfilment\_manager\] | Views and edits product order, product order task, service order, and resource order. | - sn\_ind\_tmt\_orm.order\_fulfilment\_agent - sn\_ind\_tmt\_orm.order\_approver - sn\_prd\_invt.product\_inventory\_relationship\_delete |
| Service Order Agent \[sn\_ind\_tmt\_orm.service\_order\_agent\] | Views service order and resource order. Can edit some fields from the tasks. | - wm\_basic - sn\_prd\_invt.product\_inventory\_relationship\_read - awa\_agent - sn\_sla\_definition\_read - sn\_ind\_tmt\_orm.order\_creator - sn\_tmt\_core.outbound\_request\_read - sn\_ind\_tmt\_orm.fulfillment\_writer - sn\_prd\_invt.product\_inventory\_relationship\_create - sn\_prd\_invt.product\_inventory\_relationship\_write - sn\_customerservice.case\_viewer - sn\_customerservice.csm\_workspace\_user - sn\_fallout\_mgmt.fallout\_creator |
| Service Order Manager \[sn\_ind\_tmt\_orm.service\_order\_manager\] | Views and edits service order and resource order. | - sn\_ind\_tmt\_orm.service\_order\_agent - sn\_ind\_tmt\_orm.order\_approver - sn\_prd\_invt.product\_inventory\_relationship\_delete |
| Order Approver \[sn\_ind\_tmt\_orm.order\_approver\] | Approves customer orders in Order Management for Telecommunications. This role is included in the Order Management Business Stakeholder role. | sn\_ind\_tmt\_orm.order\_viewer |
| Order Viewer \[sn\_ind\_tmt\_orm.order\_viewer\] | Views customer, product, service, and resource orders and any related order tasks in Order Management for Telecommunications. This role is included in the Order Management Business Stakeholder role. | - sn\_prd\_invt.product\_inventory\_viewer - sn\_sales\_agmt\_core.sales\_agreement\_viewer - sn\_customerservice.customer\_data\_viewer - sn\_prd\_pm.product\_catalog\_viewer - sn\_bus\_loc.ibl\_viewer - agent\_workspace\_user - sn\_bus\_loc.ebl\_viewer - sn\_csm\_pricing.pricelist\_viewer - canvas\_user - sn\_ord\_qual\_mgmt.alternate\_proposal\_read - sn\_ind\_tmt\_orm.fulfillment\_viewer - sn\_tmt\_core.inbound\_queue\_read - sn\_prd\_invt.product\_inventory\_operations\_read - sn\_service\_org.customer\_criteria\_read - sn\_change\_read |
| Fulfillment Writer \[sn\_ind\_tmt\_orm.fulfillment\_writer\] | Granular role to grant write access to fulfillment tasks. | - sn\_ind\_tmt\_orm.fulfillment\_viewer - sn\_tmt\_core.outbound\_request\_write |
| Order Agent \[sn\_ind\_tmt\_orm.order\_agent\] | Reads, creates, and updates access to orders, order line items, order characteristic values, and price adjustments. Also, reads order tasks, product order, service order, and resource orders. | - sn\_ind\_tmt\_orm.order\_creator - sn\_customerservice.csm\_workspace\_user - sn\_customerservice.sn\_customer\_menu\_viewer |
| Order admin \[sn\_ind\_tmt\_orm.order\_admin\] | Reads, writes, and updates access for Order tables. | - sn\_ind\_tmt\_orm.order\_agent - sn\_ind\_tmt\_orm.order\_approver |
| Order Creator \[sn\_ind\_tmt\_orm.order\_creator\] | Creates orders. Use this role to send order via REST Web Services. | - sn\_ord\_qual\_mgmt.alternate\_proposal\_write - sn\_ind\_tmt\_orm.order\_viewer - sn\_ord\_qual\_mgmt.alternate\_proposal\_create |
| Order Integrator \[sn\_ind\_tmt\_orm.order\_integrator\] | Creates orders. Use this role to send order via REST Web Services. | - sn\_prd\_invt.product\_inventory\_operations\_create - sn\_tmt\_core.inbound\_queue\_create - sn\_tmt\_core.inbound\_queue\_create - sn\_tmt\_core.outbound\_request\_write - sn\_ind\_tmt\_orm.order\_creator |
Tables installed
| Table | Description |
|---|---|
| Order Line Related Items \[sn\_ind\_tmt\_orm\_order\_line\_related\_items\] | Indicates associations between an order line item and its related items or product inventory. |
| Inflight Order Line Item Change \[sn\_ind\_tmt\_orm\_inflight\_order\_line\_item\_change\] | Tracks changes made to order lines items whole the order is in progress. |
| External product inventory \[sn\_ind\_tmt\_orm\_external\_product\_inventory\] | Tracks product inventory records managed in external systems and linked to order line items. |
| Decomposition Rule \[sn\_ind\_tmt\_orm\_order\_decomposition\_rule\] | Defines the rules used to break down an order into smaller fulfillment tasks based on characteristics and specification. |
| External Sim Numbers \[sn\_ind\_tmt\_orm\_st\_external\_sim\_numbers\] | Stores Sim numbers managed in external systems for use in order processing. |
| Order Line Item Contact \[sn\_ind\_tmt\_orm\_order\_line\_item\_contact\] | Stores contact details linked to a specific order line item. |
| Resource Order \[sn\_ind\_tmt\_orm\_resource\_order\] | Represents resource level orders and their associated tasks in the fulfillment process. |
| Order Characteristic \[sn\_ind\_tmt\_orm\_order\_characteristic\_value\] | Represents the characteristics and configurable attributes defined for an order. |
| Pricing Adjustments \[sn\_ind\_tmt\_orm\_pricing\_adjustment\] | Tracks adjustments such as discounts or surcharges applied to an order or order line item. |
| Mobile Order Task \[sn\_ind\_tmt\_orm\_mobile\_order\_task\] | Represents order tasks created for mobile services or mobile related fulfillment. |
| Customer Order Related Party \[sn\_ind\_tmt\_orm\_order\_related\_party\] | Represents parties linked to a customer order, such as organizations or responsible entities. |
| Req Def Glide \[sn\_ind\_tmt\_orm\_req\_def\_glide\] | Stores request definition data linked to variables and dictionary entries in Glide. |
| Domain Order Related Items \[sn\_ind\_tmt\_orm\_domain\_order\_related\_item\] | Represents items linked to a domain order, including related orders and inventory. |
| Product Order \[sn\_ind\_tmt\_orm\_product\_order\] | Represents customer product orders and their associated fulfillment tasks. |
| Covered Product \[sn\_ind\_tmt\_orm\_covered\_product\] | Represents products covered under an order line, sold product, or install base. |
| Service Order \[sn\_ind\_tmt\_orm\_service\_order\] | Represents customer service orders and their associated fulfillment tasks. |
| Decomposition Trigger \[sn\_ind\_tmt\_orm\_decomposition\_trigger\] | Defines the conditions that initiate decomposition of an order or order line. |
| Inflight Change Type \[sn\_ind\_tmt\_orm\_inflight\_change\_type\] | Defines the types of changes that can be applied to inflight orders or order lines. |
| Order Stage \[sn\_ind\_tmt\_orm\_order\_stage\] | Defines the stages an order goes through in its life cycle. |
| Order To Project Relationship \[sn\_ind\_tmt\_orm\_order\_line\_rel\_task\] | Indicates the relationship between an order and its associated project tasks or records. |
| Request Definition Characteristic \[sn\_ind\_tmt\_orm\_req\_def\_char\] | Defines the characteristics and attributes associated with a request definition. |
| Domain Order\[sn\_ind\_tmt\_orm\_domain\_order\] | Represents a domain level order that consolidates product, service, or resource orders into fulfillment tasks. |
| Upgrade Inventory Job \[sn\_ind\_tmt\_orm\_upgrade\_inventory\_job\] | Stores details of inventory upgrade jobs, including specifications, payload, and status. |
| Contract Product Offering \[sn\_ind\_tmt\_orm\_contract\_m2m\_product\_offering\] | Indicates the relationship between a contract and its associated product offerings. |
| Customer Order \[sn\_ind\_tmt\_orm\_order\] | Represents a customer’s order, including account, billing, shipping, pricing, and charge details. |
| Order Line Item \[sn\_ind\_tmt\_orm\_order\_line\_item\] | Represents the individual items in a customer order, including product, pricing, quantity, and shipping details. |
Parent Topic:Order Management reference