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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Add characteristic and characteristic options to a product offering

Add characteristic and characteristic options to an existing product offering using the Product Offering Characteristic tab in Sales Customer Relationship Management.

Before you begin

Role required: sn_prd_pm.product_catalog_admin

About this task

There are a number of ways to create characteristic and characteristic options. The following procedure lets you add characteristics to product offerings that already exist but have not been published.

Procedure

  1. In the CSM Configurable Workspace, select the List
Image omitted: list-outline-24.svg
view.
  1. Navigate to Offerings > Product Offerings and select the product offering that you're working with.

  2. In the Product Offering Characteristics tab, select New.

  3. In the form, fill in the fields.

    FieldDescription
    CharacteristicProduct offering characteristic. Select an existing characteristic. Select New to create a characteristic.
    Characteristic optionCharacteristic option for the product offering. Select an existing characteristic option or select New to create options.
    Characteristic typeOption that lets you select a characteristic type.
    Product offeringName of the product offering.
    OrderNumerical order for the options. Options designated with the number 1 appear first in the order.
    MandatoryOption indicating that the characteristic option is required to complete the order.
    DefaultOption indicating this characteristic option is the default choice.
    Customer input requiredOption indicating that consumer input is required for the product option.
  4. Select Save.

    The product offering characteristic is added to the product offering. Select the characteristic in the Product Offering Characteristics tab to make further changes.

Related topics

Using product catalogs

Product Catalog Management