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Recommended Actions for OTSM › Operational Technology
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Exploring Recommended Actions for Operational Technology Service Management (OTSM)

Recommended Actions for Operational Technology Service Management (OTSM) allows you to set up and apply real-time actionable recommendations for speeding up the triaging process and resolving issues quickly across various records in the including Operational Technology (OT) incidents.

Recommendations appear as actionable real-time recommendation in the side panel while updating or creating OT incident records in the Industrial Workspace. You can access recommendations in the Industrial Workspace by selecting the Recommendations icon (

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Recommended Actions icon\) in the side panel.

The workflow for Recommended Actions for OTSM includes the Use Context. Use the OT incident context to find and use the recommendations in Industrial Workspace.

Note: For OT incidents, you can use guidance based recommendations in the Recommendations panel.

Parent Topic:Recommended Actions for Operational Technology Service Management (OTSM)