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Configure › Operational Technology Request Management › Operational Technology
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Create a fulfillment flow for an Operational Technology request

Create a fulfillment flow with catalog tasks in Workflow Studio for your catalog item as needed to fulfill an Operational Technology (OT) request.

Before you begin

Role required: admin

About this task

You can link a fulfillment flow to your catalog item. Fulfillment flows trigger catalog task creation and notifications when another user submits an OT request.

Procedure

  1. Navigate to All > Process Automation > Flow Designer.

  2. Select the Flows button.

  3. In the New drop-down, select Flow.

  4. On the Properties form, fill out the fields.

    For more information about the Properties form, see Create a flow in Workflow Studio.

  5. Select Build Flow.

  6. Add a trigger to your flow.

    For more information, see Create a flow in Workflow Studio.

  7. Add actions, flows, subflows, or glow logic.

    For more information, see Create a flow in Workflow Studio.

  8. Select Save.

Result

Workflow Studio saves a draft of the flow, trigger, and actions for the fulfillment flow. You can now choose the fulfillment flow and apply it to a catalog item.

Parent Topic:Configuring Operational Technology Request Management