Skip to content
Configure › Operational Technology Manager › Operational Technology
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Implementing the CSDM framework for Operational Technology

Following the CSDM framework ensures that you meet your primary goal of consistent accuracy in reporting and analytics so that you can effectively manage your Operational Technology (OT) environment.

CSDM framework for OT

You must complete the implementation for the CSDM framework in stages. For more information, see Implementing the CSDM framework in stages.

Operational Technology product view

Operational Technology covers products that tackle aspects of managing OT devices and production processes at various stages of the life cycle. The goal of this product view is to help you to understand how Operational Technology key entities work with the core Common Service Data Model (CSDM) framework.

  • Operational Technology Manager

    Creates the foundational data and relationships that enable your enterprise to use the Operational Technology solution. For more information, see Operational Technology Manager.

  • Industrial Process Manager

    Enables you to create the ISA-95 Equipment Model data foundation that is required for the Operational Technology solution. For more information, see Industrial Process Manager.

  • Operational Technology Discovery

    Enables you to discover and map OT devices and assets in your operational technology environment. For more information, see Operational Technology Discovery.

  • Operational Technology Vulnerability Response

    Enables effective prioritization and remediation of OT device vulnerabilities at the site level. For more information, see Operational Technology Vulnerability Response.

  • Operational Technology Incident Management

    Enables engineers to quickly resolve OT device and production process issues. For more information, see Operational Technology Incident Management.

  • Operational Technology Change Management

    Enables your organization to implement changes to OT devices and production processes. For more information, see Operational Technology Change Management.

  • Operational Technology Knowledge Management

    Enables your organization to capture information about your OT system in knowledge articles that are related to OT incidents. For more information, see Operational Technology Knowledge Management.

  • Operational Technology Request Management

    Enables you to access the OT Service Catalog to request OT catalog items and fulfill them based on the defined flows. OT workers can then create and submit an OT request from a catalog item, which helps provide a consistent experience and facilitates cross-functional requests. For more information, see Operational Technology Request Management.

  • Recommended Actions for Operational Technology Service Management (OTSM)

    Allows you to set up and apply real-time actionable recommendations for speeding up the triaging process and resolving issues quickly across various records in the Industrial Workspace, including OT incidents. For more information, see Recommended Actions for Operational Technology Service Management (OTSM).

  • AI Enhanced Recommended Actions for Operational Technology Service Management (OTSM)

    Accesses external sources related to an OT incident, and contextualizes how the document is relevant to the incident. For more information, see AI Enhanced Recommended Actions for Operational Technology Service Management (OTSM).

  • Now Assist for Operational Technology Service Management (OTSM)

    Enables you to summarize the OT incident information and generate incident resolution notes. You can enable your users to understand the context so that they can implement quicker resolutions. For more information, see Now Assist for Operational Technology Service Management (OTSM).

  • Operational Technology (OT) Manager Foundation

    Helps streamline processes in the Industrial Workspace related to your OT device data. For more information, see Operational Technology (OT) Manager Foundation.

  • Employee Center for OT

    Provides a central location where you can submit requests related to OT and industrial services. For more information, see Employee Center for OT.

  • Industrial Workspace

    Provides OT users with the tools they need to manage their OT data. For more information, see Industrial Workspace.

  • Operational Technology and CSDM tables
    Operational Technology manages and uses CSDM tables. Several ServiceNow products benefit from and add value to Operational Technology.

  • Operational Technology Manager use case
    The Operational Technology Manager use cases are described in this section.
  • Operational Technology and CSDM elements
    Terms related to managing business applications with elements of CSDM.
  • Operational Technology FAQ
    You might have questions while implementing the CSDM framework.

Parent Topic:Configuring the Operational Technology Manager