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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Assign Pre-import OT Worksheet Entry Review roles

Assign roles to the users  or user groups so that you can manage the Service Graph Connector for Microsoft Excel staging table and ETL.

Before you begin

Role required: admin or user_admin

About this task

Users with the roles that are listed in the following table can use the Operational Technology Manager application.

RoleDescription
OT Staging User [ot_staging_user]Can create, edit, and view records in the staging table.
CMDB Inst Admin [cmdb_inst_admin]Can view and edit ETL.
OT Excel Import User [ot_excel_import_user]Can create, edit, and view Import Tasks. This is the minimum role to perform Excel SGC imports via Import Tasks. This role contains ot_staging_user.
CMDB OT Editor [cmdb_ot_editor]Can view and reassign Excel SGC Remediation Tasks. Needs additional ot_staging_user role to perform Remediation Tasks.
CMDB OT Admin [cmdb_ot_admin]Can perform both Import and Remediation Tasks. This role contains both ot_excel_import_user and cmdb_ot_editor.

Procedure

  1. Assign roles to users and groups by using the ServiceNow AI Platform user administration feature.

    TaskUser administration feature
    Assign a role to a userSee Assign a role to a user.
    Assign a role to a groupSee Assign a role to a group.

Parent Topic:Configuring the Service Graph Connector for Microsoft Excel