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Operational Technology Incident Management › Operational Technology
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Exploring Operational Technology Incident Management

Learn more about the Operational Technology Incident Management application.

Operational Technology Incident Management overview

Watch an overview about the Operational Technology Service Management product suite to learn more about the Operational Technology Incident Management application.[Omitted video] Description: Operational Technology Service Management overview video

Key features

With Operational Technology Incident Management, you can use the following key features.

  • Create OT incidents and drive workflows to quickly restore production processes impacted by OT devices.
  • Understand context and impact of OT incidents on production processes.
  • Monitor and manage OT incidents separately from IT incidents.
  • Assign a separate role for the OT incident fulfiller.
  • Improved OT user experience.

  • Support for Operational Technology Knowledge Management. For more information, see Operational Technology Knowledge Management.

  • Operational Technology Incident Management
    Operational Technology Incident Management enables engineers to quickly resolve Operational Technology (OT) device and production process issues.

  • Integrating with Industrial Process Manager
    Integrate Operational Technology Incident Management with Industrial Process Manager to report incidents on equipment model entities.

Parent Topic:Operational Technology Incident Management