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Usage Insights › Platform Analytics
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Usage Insights reference

Roles and properties installed with Usage Insights.

  • Roles installed with Usage Insights
    Several roles are installed to distinguish the activities different users can perform within Usage Insights.
  • Usage Insights related properties
    Use system properties to configure Usage Insights in Platform Analytics, ServiceNow Mobile Platform, Service Portal, and the Conversational Analytics area of Virtual Agent.
  • Duration calculations
    Durations in Usage Insights have specific calculations. Review these equations to understand the average duration per page and percentage time on site values.
  • Domain separation in Usage Insights
    Domain separation is not supported for the Usage Insights application.

Parent Topic:Usage Insights