See Spotlight score details
To see the criteria whose weights contributed to a Spotlight score, view the details of the Spotlight record.
Before you begin
Role required: pa_spotlight or admin
Procedure
Navigate to All > Spotlight > Spotlight or view the Spotlights related list in a Spotlight Group record.
Locate the Spotlight that interests you and click the information icon
.
- Click Open Record
Result
The Spotlight record opens. In the Spotlight Audits related list, you can see which Spotlight criteria the record met and the contribution of each criterion to the total score.
Spotlight criteria contributing to total score
Consider the Spotlight record for Incident INC0006831, which had a Spotlight score of 1,200 against a threshold of 1,000.
The Spotlights list showing the preview of the Spotlight for Incident INC0006831
Opening the Spotlight record, you see that the following criteria weights contributed to the total score:
| Criteria | Weight |
|---|---|
| Open incidents not updated 30 days | 1,000 |
| Incidents older than 28 days | 25 |
| Incidents older than 7 days | 25 |
| Open incidents not updated 5 days | 100 |
| Incidents older than 14 days | 25 |
| Incidents older than 90 days | 25 |
| TOTAL SCORE: | 1,200 |
Parent Topic:Ranking records with Spotlight