Content pack for SPM
The Strategic Portfolio Management Process Mining Content Pack for demands provides a preconfigured Process Mining project that helps analysts and process owners understand the effectiveness of their demand processes, and also provide opportunities for continued performance improvement.
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Dashboards
You can use the default KPI dashboard for projects in the SPM Process Mining Content Pack. You can also create dashboards and add elements to them according to your requirements.
- Cluster analysis configurations for SPM work items
The Process Mining application provides solution definitions for demands, that you can use to configure cluster analysis. - Configure KPIs for SPM work items in the Process Mining dashboard
Add the desired Key Performance Indicators (KPIs) to monitor the performance of the SPM work items in the Process Mining Summary and insights page. Remove the indicators that you no longer want to use. - Configure insights for SPM demands in the Process Mining dashboard
Configure rule definitions for demands to discover insights in the Summary and insights page.
Parent Topic:Activate content packs