Configure ping-pong
Configure a ping-pong definition to view a pattern where a record bounces back and forth between two steps without interruption.
Before you begin
Role required: sn_process_mining_analyst, sn_process_mining_power_user, or sn_process_mining_admin
Ping-pong finding definition surfaces areas in the process where records continuously bounce between two steps. Identifying these loops helps determine the necessary improvements.
Ping-pong example
Procedure
Navigate to Improvement opportunity definition page.
For information about Improvement opportunity definition page, see Set improvement opportunities.
Select Create on the Ping-Pong card.
For one type of automated finding, you can configure a maximum of two automated findings per project.
Provide details in the Define section.
| Field | Description |
|---|---|
| Name | Specify a name for your automated finding definition. |
| Pattern type | This field is auto-populated. The automated finding definition that you chose to create is displayed here.You can change it if necessary. |
| Field to detect the pattern on | Select any field from the table on which you want to detect this pattern. The entire finding definition works on this field. |
| Category | Specify a category to which the automated finding definition belongs. The available options are:- Quality - Automation - Conformance - Performance |
| Active | Select the field if you want this finding definition to be active. By default, it’s selected. |
| Table | Displays the table name that you have selected. This field is non-editable. |
| Apply to process/project | Displays the table name that you have selected. This field is non-editable. |
| Impacted KPIs | Select the KPIs most likely impacted by the findings. Choosing the affected KPIs enables you to assess the business impact. You can view the KPI-related findings in the insights panel of the Process Mining workspace. |
Select Configure.
The Configure tab is displayed. Default values are provided. You can edit them if needed.
Ping-Pong configuration
According to the example, records that meet the following conditions are available as improvement opportunities in the Summary and insights page:
- A record must have a minimum number of uninterrupted repetitions where it alternates between two steps at least the 3 times.
- 10 improvement opportunities to be generated in the Summary and insights page.
- Select Save and exit.
Parent Topic:Setting Automated improvement opportunities