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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Limitations and requirements for Data snapshots

Several features of indicators and breakdowns are not supported with Data snapshots and multiple breakdowns.

Instance-level limitations

Limitation or unsupported featureNotes
Database requirementsOnly instances with the RaptorDB Professional (PostgreSQL) database are supported, not Oracle or MariaDB/MySQL. (Checked when plugin is activated.)
Domain separationDomain-separated instances are not supported.

If you have Australia Patch 3 or later, the Data Snapshots (com.snc.pa.mlb) plugin is installed automatically on eligible instances. This includes instances with domain separation, but on such instances the Data snapshots feature is disabled when the first job runs.

Table-level limitations

Limitation or unsupported featureNotes
System tablesSystem tables (named sys_*) are not supported.
Benchmarking indicatorsNot supported

Indicator- and breakdown-level limitations

Limitation or unsupported featureNotes
Benchmarking indicatorsNot supported
Indicators with no conditionsNot supported
Scripted breakdown mappings/aggregationsNot supported
Breakdowns/aggregations on string and numeric type fields are not supportedThe same limitations apply as with classic Performance Analytics breakdowns and indicators: Breakdowns on Choice fields that are strings or integers are supported. Only purely string and numeric fields are not supported. For example, a breakdown on Incident.Category would be supported because Category is a Choice field. A breakdown on Short Description would not be supported, because that is purely a string.
Only some query operators are supportedUnsupported operators for each field type on the source:- Boolean/ChoiceTable/Reference: ISEMPTYSTRING - SysClassName: INSTANCEOF - String: MATCH\_PAT and MATCH\_RGX - Currency: NOT\_EQUALS, LESS\_THAN, GREATER\_THAN, LESS\_THAN\_OR\_EQUALS, GREATER\_THAN\_OR\_EQUALS, BETWEEN, EQUALS - Relative Dates: LESS\_THAN, LESS\_THAN\_EQ, GREATER\_THAN, GREATER\_THAN\_EQ, BETWEEN
Formula indicatorsAll contributing indicators must support Data snapshots.
Formula methodsFormula indicators that use methods in their formulas are not supported.
Manual or external indicators or breakdownsOnly automated indicators, formula indicators, and automated breakdowns are supported. All contributing indicators in a formula indicator must be supported for the formula indicator to be supported.
Indicators based on database viewsOnly supported when the join conditions do not include fields other than sys\_id.
Database view prefix limitationsIf the indicator source is a database view and there is an uppercase character in the database view prefix, the indicator is not supported. Also, if the two tables in the database view have the same prefix, the indicator is not supported.
Indicators with more than 250 breakdown/aggregation fieldsOnly 250 levels of breakdown are supported.
Indicators whose collection jobs have more than one timezoneOnly daily collection and only one timezone are supported.
Historical processingOnly data collected after the enablement date is supported. Attempts to apply more than two levels of breakdown to older data do not return any results.
Breakdown matricesNot applicable. All breakdown combinations are supported by design.
Collection periods set on data collectorAll collections are daily.

Field-level limitations (Indicator, breakdown, source, and data collector fields)

Limitation or unsupported featureNotes
Label for unmatchedThe Label for unmatched option on breakdown sources is ignored with Data snapshots.
Value when nilThe Value when nil option on automated indicators is ignored with Data snapshots.
Security typeData snapshots does not support the security type defined in the breakdown source.
Data collection job settingsStart/end periods, specific time configurations, and other settings do not affect Data snapshots. All data collection is daily. Only the timezone set on the data collection record has an effect.
Bucket groupsNot supported
Related list conditionsRelated list conditions do not apply with Data snapshots
Targets and ThresholdsSupport only up to two filters.
KPI SignalsSupport only one filter.
Indicator scorecard visualizationsSupport only up to two filters.
ScoresheetsManual changes to scoresheets for indicators that are enabled for Data snapshots have no effect.
String fields in indicator or source conditions4000-character limit

Parent Topic:Data snapshots and multiple breakdowns