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Reporting › dashboards › and Performance Analytics in the Core UI › Platform Analytics
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Platform Analytics solutions

Prepackaged solutions featuring Platform Analytics dashboards with data visualizations and Performance Analytics indicators (KPIs) are available for many ServiceNow® products. Use these solutions to get started quickly.

Note: The prepackaged solutions described here are mostly built with the Core UI and are in the process of being replaced with Next Experience workspaces and other Platform Analytics components.

Performance Analytics in your solutions

Platform Analytics data visualizations use Performance Analytics indicator data to show you data over time, helping you analyze your business processes and identify areas of improvement. With Platform Analytics Solutions, you can get value from Performance Analytics for your application with minimal setup. You can always create your own objects as well.

Platform Analytics Solutions provide all the configuration records required to analyze default applications. Customize these records for use in your production environment. For more information, see .

Required Performance Analytics entitlement

To enable a Platform Analytics solution, an entitlement to use Platform Analytics with the relevant ServiceNow product may be required. Without proper entitlement, it may not be possible to activate the package, or the package will have data range limitations. For example, to enable the Customer Service Management - Advanced Platform Analytics Solution, you must be entitled to use Performance Analytics for Customer Service Management.

Platform Analytics Solutions that don’t contain any Performance Analytics components don't need a Performance Analytics entitlement.

  • Available Platform Analytics Solutions
    The following Platform Analytics Solutions are available for their corresponding ServiceNow Performance Analytics entitlements. The solutions are at no extra charge, but the underlying applications require appropriate licensing.
  • ServiceNow Store applications with Performance Analytics content
    The following applications on the ServiceNow® Store include Performance Analytics components, such as a dashboard showing widgets for indicators.
  • Install a dashboard
    Use the Solution Library to install a dashboard and all its associated visualizations such as widgets and reports, and to configure existing dashboards.
  • Configure Platform Analytics Solutions
    Platform Analytics Solutions come configured with the expectation that you keep your ServiceNow AI Platform data in a standard set of tables and fields. If you are using different fields, configure the Solutions to point to the correct locations.
  • Collect data for Platform Analytics Solutions
    After you install an Platform Analytics Solution and ensure that it points at the correct data structures in your instance, collect the data for the indicators and breakdowns.

Parent Topic:Reporting, dashboards, and Performance Analytics in the Core UI