Siri shortcuts

Configure Siri shortcuts to give your users quick access to common app functions app using their iOS devices.

By default, your iOS users can use the following pre-configured shortcuts in the Now Mobile app:

• Open a chat window (see below note)
• Browser items and services
• Open my tasks
• Open my requests
• Search in the ServiceNow instance (see below note)

Note:

• To open a chat window in the Mobile Agent app, users can access Agent Chat if the following conditions are met:
  • The Agent Chat plugin (com.glide.interaction.awa) must be installed on your instance. For details on configuration, see Setting up Agent Chat.
  • The mobile app must have a chat launcher quick action enabled. For details on enabling chat launcher, see Enable Live Agent in the Now Mobile app.
• To search in the ServiceNow instance, the following conditions must be met:
  • The instance must have global search set up. For details on configuration, see Global search for mobile.
  • The global search must be configured on the first tab in the mobile app.

For details about configuring a Siri shortcut on your instance, see Configure a Siri shortcut.

• Configure a Siri shortcut
  Change the destination screen of your Siri shortcuts to direct your users to a different screen than the default.

Parent Topic:Considerations before implementation