Enabling and selecting location tracking options
Learn how to enable location tracking for the Mobile Agent and select the location tracking option best suited for your users.
Before you begin
Enable geolocation features on your instance by activating the Geolocation plugin [com.snc.geolocation]. The Geolocation plugin gives you access to the manual tracking option. You must purchase a subscription before activating the plugin. For details on plugin activation, see Activate a plugin. For more details, see ServiceNow plugins.
To enable the action-based location tracking option, ensure that you have the Mobile Location Tracking plugin [com.glide.sg.location.tracking] installed. For more information about action-based location tracking and its settings, see Configuring action-based location tracking.
Role required: admin
Procedure
Navigate to All > System Mobile > Mobile Branding > Mobile App Configs.
Select Mobile Agent.
In the Mobile app config form, under the Location Tracking area, select the Geolocation enabled field.
Select the lock icon (
Lock icon.\) in the **Location Tracking Options** field to edit the field, and select from the following location tracking options.
| Tracking options | Behavior in the Mobile Agent |
|---|---|
| Manual tracking | Displays the manual location tracking option to the user.Note: Manual location tracking contains configurable properties. For more information, see Configuring manual location tracking. Image omitted: location-tracking-manual.png Manual tracking option.</p></td></tr><tr><td id="d47230e164"><strong>Action-based tracking</strong></td><td><p>Displays the action-based location tracking option.<strong>Note:</strong> Action-based location tracking contains configurable properties. For more information, see <a href="../location-tracking-action-config/">Configuring action-based location tracking</a>.</p> Image omitted: location-tracking-action.png Displays both the manual and action-based tracking options in the Agent Mobile app. The user selects which option to use. Action-based tracking option.</p></td></tr><tr><td id="d47230e189"><strong>Action-based and manual tracking option</strong></td><td> Image omitted: location-tracking-both.png Action-based and manual tracking selection screen. |
- Select the unlock icon (
Unlock icon.\) in the **Location Tracking Options** field to save the location tracking option.
Right-click in the header and select Save.
Configuring manual location tracking
Configure manual location tracking system properties to control how location tracking registers the activity of your users, while performing their tasks.- Configuring action-based location tracking
Configure action-based tracking location properties. This tracking option starts and stops tracking based on the actions a user performs.
Parent Topic:Location tracking for mobile