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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Hide seconds in date/time fields on mobile cards, record screen details pages, or activity streams

Set the mobileCardsShowSeconds, recordScreenDetailsShowSeconds, or the activityStreamShowSeconds mobile properties to False to hide the display of seconds in date/time fields.

Before you begin

Role required: admin

About this task

The following mobile properties are set to True by default for the date/time fields in mobile cards, record screen details pages, and activity streams:

  • mobileCardsShowSeconds
  • recordScreenDetailsShowSeconds
  • activityStreamShowSeconds

When these properties are set to True, seconds display in the date/time fields. To hide the display of seconds in date/time fields for mobile cards, record screen details pages, and activity streams, set these properties to False on your ServiceNow® instance.

These mobile properties are available in ServiceNow mobile app versions 18.2 and later. For more information about ServiceNow mobile app versions, see Mobile app version history for iOS and Android.

Procedure

  1. Navigate to All > sys_sg_properties.list.

    The Mobile Properties list appears.

  2. In the Mobile Properties list, select New.

  3. On the form, fill in the fields.

FieldDescription
Name

Name of the mobile property record. Enter one of the following mobile property names:

  • To configure how seconds display in mobile cards date/time fields, enter mobileCardsShowSeconds.
  • To configure how seconds display in record screen details pages date/time fields, enter recordScreenDetailsShowSeconds.
  • To configure how seconds display in activity streams date/time fields, enter activityStreamShowSeconds. Note: The record name is case-sensitive and must be entered as it is shown here.
ApplicationApplication scope where the mobile property is applied. To select a different application scope, select the globe icon (
Image omitted: globe-icon.png
Globe image) on the instance banner. Then select <strong>Application scope:<em>application_scope</em></strong>. For information about how mobile properties are affected by application scope, see <a href="../mobile-properties/">Mobile properties</a>.</td></tr><tr><td>
Description

Description of the mobile property. Enter a description of the property.

For example, if you are configuring mobileCardsShowSeconds, enter the following description:

Configures mobile cards to show or hide seconds in the date/time field.

TypeData type of the mobile property record. Select True/False for the mobileCardsShowSeconds. recordScreenDetailsShowSeconds, or the activityStreamShowSeconds mobile properties.
ValueEnter one of the following options: - To configure seconds to display in the date/time field, enter `True`. - To hide seconds in the date/time field, enter `False`.
ActiveWhether the mobile property is activated. If the check box is cleared, the mobile property isn't activated for use.
Is Public

Determines whether the pre_auth property is included in the API response.

By default, this option is not selected. If you want this property included in the /pre_auth API response, select this checkbox. For more information, see Adaptive authentication events.

Mobile properties with this checkbox enabled are excluded from the /user_client API response.

Mobile App Config

Mobile app configuration that you want to use the mobile property for. This setting limits the mobile property behavior to users who have access to this mobile app configuration. Other users don't have access to this mobile property and instead experience default behavior.

To enter a value, either start typing the configuration name or select the search icon (

Image omitted: search-icon.png
Magnifying glass image). The search dialog box lists the configurations from which you can choose. Select a configuration for <strong>Mobile App Config</strong>.</p></td></tr><tr><td>
Mobile Application

Mobile application that you want to send the mobile property to. This setting limits the mobile property behavior to users who have access to this mobile app. Other users don't have access to this mobile property and instead experience default behavior.

To enter a value, either start typing the application name or select the search icon (

Image omitted: search-icon.png
Magnifying glass image). The search dialog box lists the applications from which you can choose. Select an application for <strong>Mobile Application</strong>.</p></td></tr></tbody>
  1. Select Submit.

What to do next

After updating this property, the end user must refresh the app to get the latest feature configurations.

Parent Topic:Mobile properties

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