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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Enable map accessibility features

Maps can use patterns or colors to identify locations. The accessibility toggle in the mobile device settings page controls how the map identifies locations.

Before you begin

Role required: user

About this task

When reserving space, the map accessibility toggle gives you the option to identify map locations with colors or with black and white patterns. Using black and white patterns assists users with accessibility requirements.

Procedure

  1. Log in to a ServiceNow mobile app.

  2. On the navigation bar, tap the settings icon (

Image omitted: settings.png
Settings icon.\).
  1. Navigate to Preferences > Office map preferences > Map display.

  2. In the Map display section of the page, enable the Use patterns for accessibility toggle to view locations on maps in black and white patterns.

Image omitted: indoor-map-access-toggle.png
Office map preferences page with the 'Use patterns for accessibility' toggle highlighted.
**Note:** Don't enable this toggle if you want to view locations on maps highlighted with colors.

Result

Select the map display option best suited for your requirements.

Image omitted: indoor-map-compare-color-2-pattern.png
Side-by-side comparison of 2 indoor map screens. One that identifies location with a color and one that identifies location with black and white patterns.