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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Configure the default authentication browser for ServiceNow mobile apps in Microsoft Azure

Learn how to configure the default authentication browser for your ServiceNow mobile apps managed by Microsoft Azure.

Before you begin

The following steps describe how to add your Intune integrated apps to an existing configuration policy. For information on creating configuration policies, refer to your Microsoft Azure documentation.

Role required: Microsoft Intune admin

Procedure

  1. Log in to the Microsoft Endpoint Manager admin center at https://endpoint.microsoft.com.

  2. In the menu on the left side of the screen, navigate to Apps.

Image omitted: intune-mdm-config-select-apps.png
Microsoft Endpoint Manager admin center menu showing the 'Apps' option.

  1. In the menu on the left side of the screen, select App configuration policies.

  2. Open the app configuration policy where you want to add your ServiceNow mobile apps.

  3. To the right of the Settings header, click Edit.

Image omitted: intune-mdm-config-def-browser.png
Microsoft Endpoint Manager admin center shwoing where you can edit the app config properties.
  1. In the General configuration settings section, add the following Name and Value entries:
NameValue
SNDefaultInstanceURLhttps://INSTANCENAME.service-now.com/Note: Replace INSTANCENAME with the name of your instance.
SNAuthenticationBrowseriOSEnter the value for the browser to use for apps on iOS mobile devices. For more information and a list of values, see AppConfig for Mobile Apps
SNAuthenticationBrowserAndroidEnter the value for the browser to use for apps on Android mobile devices. For more information and a list of values, see AppConfig for Mobile Apps
SNBlockInstanceCreateEnter the value to prevent end users from creating connections to new instances for managed mobile apps. For more information and a list of values, see AppConfig for Mobile Apps.
SNBlockMultiInstanceEnter the value to prevent end users from logging in to multiple instances simultaneously. For more information and a list of values, see AppConfig for Mobile Apps.
Image omitted: azure-edit-policy.png
Edit app configuration policy window in Microsoft Endpoint Manager admin center.
  1. Select Review + save

Parent Topic:Intune mobile device management (MDM)