Configure a basic allowed mobile app list
As an admin, configure a system property that contains a list of mobile apps that can log in to ServiceNow instances.
Before you begin
Role required: admin
About this task
To support your organization's authentication policies, you can configure a list of mobile apps that can log in to instances. When a mobile app that is not granted access attempts to log in to your instance, a message appears. This message informs users that their app cannot access the instance.
Procedure
Navigate to All > sys_properties.list.
Make sure you are in the global application scope.
To check if you are in the global application scope, select the globe icon (
Globe icon.\) in the banner. The application scope that you are in is displayed.
If you aren't in the global application scope, then select **Application Scope** > **Global**.
Select New.
In the Name field, enter
glide.sg.allowed_mobile_apps.Enter this name exactly with no extra characters. This field is also case-sensitive, so enter the name with all lower-case characters.
In the Application field, make sure the field is set to Global.
In the Type field, select string.
In the Value field, enter a comma-separated list of the iOS Bundle IDs and of the Android Package Names for the apps that can log in to your instance.
The following example shows a configuration that only allows end users with the Intune Now Mobile app to log in to the instance. All other apps are restricted and unable to log in.
com.servicenow.intune.requestor,com.servicenow.requestor.mam.intuneFor a list of iOS Bundle IDs and Android Package IDs, see Bundle and Package IDs for ServiceNow mobile apps.
Select Submit.