Asynchronous attachment uploads
Set the AsyncAttachmentsUploadEnabled mobile property to true to turn on background file uploads in the ServiceNow mobile app.
Before you begin
Role required: admin
Note: The asynchronous attachment property is only supported on Input form and activity stream screens.
Procedure
Navigate to All > sys_sg_properties.list.
The Mobile Properties list appears.
In the Mobile Properties list, select New.
On the form, fill in the fields.
| Field | Description |
|---|---|
| Name | Name of the mobile property record. Enter `AsyncAttachmentsUploadEnabled` to turn on asynchronous attachment uploads. |
| Application | Application scope where the mobile property is applied. To select a different application scope, select the Overflows Menu on the instance banner, then select Scope selectors > Application scope: application_scope. |
| Description | Description of the mobile property. For example: `Turns on background file uploads in the mobile app.` |
| Type | Data type of the mobile property record. Select True/False for the AsyncAttachmentsUploadEnabled property. |
| Value | Enter one of the following options: - To turn on asynchronous attachment uploads, enter `true`. - To turn off asynchronous attachment uploads, enter `false`. |
| Active | Whether the mobile property is activated. If the check box is cleared, the mobile property is not activated for use. |
| Is Public | Determines whether the `AsyncAttachmentsUploadEnabled` property is included in the API response. Mobile properties with this check box enabled are excluded from the `/user_client` API response. |
| Mobile App Config | Mobile app configuration to use the mobile property for. This setting limits the mobile property behavior to users who have access to this mobile app configuration. |
| Mobile Application | Mobile application to send the mobile property to. This setting limits the mobile property behavior to users who have access to this mobile app. |
To configure the number of automatic retry attempts before an upload is marked as failed, create a second mobile property named
AsyncAttachmentsUploadNumRetriesBeforeFailureusing the same procedure, using type Integer and setting the value to the number of retries you want.Select Submit.
Parent Topic:Mobile properties