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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Adaptive authentication for mobile apps system properties

Use these system properties to configure access to IP-restricted networks for ServiceNow mobile apps.

PropertyDescription
glide.device.token.allowed.time.limitSets the allowed time difference, in minutes, between the ServiceNow instance and the mobile device. Enter a Value between 5 and 30 minutes. By default, this property is set to 5 minutes. Type is integer.
glide.device.trust.allow.only.registered.userWhen you enter true as a Value for this property, only the user who registered the mobile device is able to log in to the ServiceNow instance on that device. If a different user attempts to log in using this trusted device, the login fails. Type is true \| false.
glide.device.trust.cookie.validity.timeNumber of minutes that the cookie generated by the mobile app client is valid while the client is logged in to the ServiceNow instance. Enter a Value between 15 and 60 minutes. By default, this property is set to 30 minutes. Type is integer.
glide.device.trust.login.cookie.validity.timeNumber of minutes a cookie that is generated by the ServiceNow instance on the server is valid during the login process. Enter a Value between 3 and 15 minutes. By default, this property is set to 15 minutes. Type is integer.
glide.preauth.device.trust.skip.user.registrationWhen you enter true as the Value for this property, users can skip mobile device registration when connecting from a trusted network. Type is true \| false.

Parent Topic:Configure mobile access for IP-restricted networks