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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Create a standard notification

Create a standard notification on your instance using the platform notifications.

Before you begin

Role required: admin

Procedure

  1. Navigate to All > System Notification > Push > Create Push Notification.

  2. In the notification form, fill in the fields.

    FieldDescription
    NameName of your Notification. This name is not visible to your users.
    ActiveWhether the notification is active. The instance does not send inactive notifications to your users.
    TableThe table containing the records relating to your notification. For example, notifications about new incidents would use the Incident [incident] table.
    Push Message OnlyWhether the notification is a push message only. This field is read-only by default.
    CategoryThe category for your notification. This field value is Uncategorized by default.
  3. Right-click the form header and select Save.

  4. Configure the push message for your standard notification.

    1. Click to display the What to Send tab.

    2. Click the lock icon (

Image omitted: lock-icon.png
Lock icon\) next to the **Push Messages** field.
3.  Click the reference icon \(
Image omitted: reference-lookup-icon.png
Reference icon\) to display the **Push Notification Messages** list.
4.  Click **New**.

5.  In the push notification message form, fill in the fields.

    |Field|Description|
    |-----|-----------|
    |Name|Name of your push notification message record. This name is not visible to your users.|
    |Application|Scoped application associated with this record. This field defaults to the current application.|
    |Push App|Mobile app that uses your push notification.|
    |Table|The table containing the records relating to your notification. For example, a notification about new incidents would use the Incident \[incident\] table.|
    |Push Message Content|Select the record for the push message content you created in the previous section.|
    |Message|Text the user sees in the push notification. For example, `An incident has been assigned to you`.|

6.  Click **Submit**.
  1. In the Notification form, click Update.

Parent Topic:Configure actionable push notifications