Repair form
Includes all the forms related to repair and recall.
- Campaign tasks form
Campaign tasks form enables you to add the recall campaign details. - Channel partner form
Use the fields on the channel partner form to manage and store information related to channel partners. - Corrective action form
The corrective action form enables the OEM to address the asset issue, either by eliminating or replacing the asset. - Corrective action charges form
Corrective action charges form include the expenses related to addressing a non-conformance like labor charges. - Claim details form
The Claim details form enables the dealer to enter the claim details for the repair work performed. - Install based item form
An install base item refers to an application service configuration item. Each install base item references the configuration item record for the customer. If issues arise with a configuration item, customer service agents can trace which install base items that the case is affecting. - Internal business location form
Internal Business Location (IBL) form to store information about an internal business location. This information includes the staff members assigned to that location, cases, sold products, and install base items created for customers. - MCO input attributes form
MCO input attributes form. - Phase task form
Phase task form enables you to add the details of the recall phase. - Recall campaign form
The recall campaign form provides the original equipment manufacturer (OEM) with the required information to initiate a recall campaign. - Recall campaign phase form
The recall campaign phase form enables you to add the recall campaign phases details. - Repair claim form
The repair claim form enables you to enter the warranty and recall claim details. - Pre-authorization form
The pre-authorization form enables you to enter the pre-authorization details. - Pre-authorization job details form
The pre-authorization job form enables you to enter the warranty, labor, and part details.
Parent Topic:Reference