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Reviewing and approving the sales promotion claims › Sales promotion claim management › Sales promotion › MCO workspace › Use › Manufacturing Commercial Operations
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Reject a claims

Reject a claims that was raised by the dealer.

Before you begin

Role required: manufacturing operations admin (sn_mfg_cmn.manufacturing_operations_admin) or claims agent (sn_claim_cmn.claims_agent)

Procedure

  1. Navigate to Workspaces > CSM/FSM Configurable Workspace > Lists > Sales promotion.

    Note: To learn how to create and navigate to the Review & approve form, see Create a sales promotion claim case.

  2. Select Review & approve from Activities.

  3. Reject the claims by selecting **

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Reject**.

  1. Add Notes.

  2. Select Complete.

  3. view the sales promotion summary details by selecting Claim Summary.