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Integrate › Manufacturing Commercial Operations
Release: Australia · Updated: 2026-04-15 · Official documentation · View source

FSM integration

Quality Issue Management (QIM) integrates with Field Service Management (FSM) to support quality actions that require on-site intervention. NC and QI records that require field verification, containment, or corrective repair can trigger a FSM work order directly from within QIM.

Key capabilities:

  • Create FSM work orders from NC and QI action plans, including containment and correction actions
  • View FSM specific fields within the correction and containment action forms in QIM
  • Monitor real-time FSM work order status from the QIM record
  • View field progress and completion details without leaving QIM
  • Avoid premature closure of QIM records when linked FSM work orders are incomplete

Use this integration when a quality issue requires physical on-site activity to resolve. Examples include field inspections to confirm a defect, containment actions at a customer or production site, and corrective repair or replacement work performed by field technicians.