Dealer landing page
The dealer portal enables the OEM and Dealers to engage in the post-sales customer service requirements like claim submission, product recall announcements, customer service requests. It enables dealers to efficiently manage day-to-day business operations. The portal also provides real-time data insights, enabling proactive monitoring and informed decision-making.
Image omitted: Dealer-portal-lp.png
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The Dealer Portal landing page includes different sections and components.
| Tabs/Fields | Description |
|---|---|
| Campaigns | Displays the campaigns created for sales promotion and recall. |
| My lists | Displays the list of claims that includes:- Sales promotion claims - Sales promotion bulk upload - Repair claims - Report an issue - All Cases |
| Catalogs | Displays the categories under the dealer catalog:- Customer Operations - Support & services |
| Knowledge | Knowledge bases contain articles that provide users with information such as self-help and task resolution. |
| My information | Displays the dealer information.Note: Here, dealer is business location. |
| Search or request something | Enter the information that you’re looking for. The search option helps you easily and quickly find the information you need. |
| Browse Services | Lists all the features supported by MCO. |
| Lookup by serial number | Enables you to search the claims records based on the serial or asset number. |
| Active campaigns | Displays the list of all campaigns that are in active state. |
| My active claims | Displays the list of active claims that are created by the logged-in user. |
| User Profile | Display user profile information. To learn more about user profile, see User Profile widget. |
What to explore next
To learn more about configuring and using dealer portal, see: