Create a repair claim manually

Create a repair claim for the products under warranty or recall.

Before you begin

Role required: Manufacturing operations admin

Procedure

1. Navigate to Workspaces > CSM/FSM Configurable Workspace > List > Repair.

   Note: Select any Case from the list.

2. Select New.

3. On the Claims details form, fill in the fields.

   For a description of the field values, see Claim details form.

4. Select Continue.

   The Claim jobs form appears.

5. Select Add claim jobs.

6. Set Type as Warranty or Recall.

7. On the Repair claim jobs form, fill in the fields.

   For a description of the field values, see Repair claim form.

8. Select Submit.

Result

The claim job is successfully submitted for review and approval.