Assigning roles in Manufacturing Commercial Operations
Assign roles to control access to features, capabilities, and data in the Manufacturing Commercial Operations Core application.
Before you begin
Set the application scope to Manufacturing Commercial Operations using the application picker. For more information, see Application picker.
Role required: admin or sn_mfg_cmn.manufacturing_operations_admin
About this task
User with the roles listed in the following table can use the Manufacturing Commercial Operations.
| Role | Description | Contains roles |
|---|---|---|
| sn\_mfg\_cmn.manufacturing\_operations\_admin | Administers who can access sensitive data by restricting how users acquire roles in the Manufacturing Commercial Operations applications. | - sn\_sls\_prm\_clm\_mgt.bulk\_upload\_admin - sn\_sales\_prm\_mgmt.sales\_promotion\_manager - sn\_mfg\_cmn.input\_set\_writer - sn\_labr\_cmn.labr\_admin - sn\_repr\_claim\_mgmt.claim\_admin - sn\_sls\_prm\_clm\_mgt.sales\_promotion\_claim - sn\_rcl\_claim\_mgmt.adminsn\_prd\_pm.product\_catalog\_admin - sn\_sales\_prm\_mgmt.sales\_promotion\_admin - sn\_prm.enterprise\_partner\_admin - sn\_dealer\_mgmt.dealer\_admin - sn\_customerservice\_manager - sn\_claim\_cmn.claims\_agent - sn\_prm.partner\_ui - sn\_repair\_claim\_mgmt.repair\_pre\_auth\_admin |
| sn\_claim\_cmn.claims\_agent | View, approve, recall, and reject claims. | - sn\_sales\_prm\_mgmt.sales\_promotion\_viewer - sn\_prm.enterprise\_partner\_agent - sn\_rcl\_claim\_mgmt.campaign.viewer - sn\_customerservice\_agent - sn\_dealer\_mgmt.dealer\_viewer - sn\_repr\_claim\_mgmt.navigation\_menu - sn\_prd\_pm.product\_catalog\_viewer - sn\_repr\_claim\_mgmt.claim\_writer - sn\_sls\_prm\_clm\_mgt.sales\_promotion\_claim\_writer - sn\_mfg\_cmn.navigation\_menu - sn\_repr\_claim\_mgmt.charge\_creator - financial\_mgmt\_user - sn\_repair\_claim\_mgmt.repair\_pre\_auth\_viewer - sn\_repr\_claim\_mgmt.pre\_auth\_navigation\_menu |
| sn\_dealer\_mgmt.dealer\_service\_advisor | Create, view, update, and cancel repair claim cases. | - sn\_repr\_claim\_mgmt.claim\_creator - sn\_rcl\_claim\_mgmt.campaign.viewer - sn\_customerservice.customer\_case\_manager - sn\_prd\_pm.external\_product\_viewer - sn\_dealer\_mgmt.dealer\_viewer - sn\_customerservice.requester - sn\_prm.external\_partner\_associate - sn\_repair\_claim\_mgmt.repair\_pre\_auth\_admin - sn\_repr\_claim\_mgmt.pre\_auth\_navigation\_menu |
| sn\_dealer\_mgmt.dealer\_sales\_agent | Create, view, update, and cancel a sales promotion claim case. | - sn\_dealer\_mgmt.dealer\_viewer - sn\_prm.external\_partner\_associate - sn\_sls\_prm\_clm\_mgt.bulk\_upload\_creator - sn\_sales\_prm\_mgmt.sales\_promotion\_viewer - sn\_sls\_prm\_clm\_mgt.sales\_promotion\_claim\_creator - sn\_customerservice.case\_contributor\_creator - sn\_customerservice.requester |
| sn\_rcl\_claim\_mgmt.recall\_manager | Create, read, and update a recall campaign claim. | sn\_rcl\_claim\_mgmt.campaign.creator |
| sn\_sales\_prm\_mgmt.sales\_promotion\_manager | Create, read, update, and cancel a sales promotion. | - sn\_sales\_prm\_mgmt.sales\_promotion\_creator - sn\_sls\_prm\_clm\_mgt.sales\_promotion\_claim\_viewer - sn\_customerservice.csm\_workspace\_user - sn\_mfg\_cmn.navigation\_menu |
| sn\_dealer\_mgmt.dealer\_operations\_admin | Create, read, update, or cancel all claims. | - sn\_prm.external\_partner\_manager - sn\_sls\_prm\_clm\_mgt.bulk\_upload\_admin - sn\_dealer\_mgmt.dealer\_sales\_agent - sn\_dealer\_mgmt.dealer\_service\_advisor |
| sn\_rcl\_claim\_mgmt.recall\_phase\_owner | Update, publish, close, and cancel a recall campaign phase or sub-phase. | sn\_rcl\_claim\_mgmt.campaign\_phase.writer |
| sn\_claim\_cmn.warranty\_specialist | View, approve, return, or reject pre-authorization requests. | - sn\_customerservice\_agentsn\_dealer\_mgmt.dealer\_viewer - sn\_repr\_claim\_mgmt.navigation\_menu - sn\_prd\_pm.product\_catalog\_viewer - sn\_mfg\_cmn.navigation\_menu - financial\_mgmt\_user - sn\_repair\_claim\_mgmt.repair\_pre\_auth\_writer - sn\_repair\_claim\_mgmt.repair\_pre\_auth\_charge\_creator - sn\_repair\_claim\_mgmt.claim\_viewer - sn\_repr\_claim\_mgmt.pre\_auth\_navigation\_menu |
| sn\_mfg\_qm.admin | Full access to all Quality Issue Management \(QIM\) features, tables, and configuration. | - sn\_mfg\_qm.product\_quality\_investigation\_lead sla\_admin - sn\_mfg\_qm.finance\_approver - sn\_mfg\_qm.product\_non\_conformance\_case\_resolver |
| sn\_mfg\_qm.triager | Review new submissions, check completeness, determine priority and severity, assign to resolvers, and update triage information. | - sn\_mfg\_qm.prd\_qi\_viewer - sn\_mfg\_qm.product\_non\_conformance\_submitter - sn\_mfg\_qm.prd\_ncc\_task\_creator |
| sn\_mfg\_qm.resolver | Work the full PNCC playbook: correction, impacted assets, containment, and closure. Create Quality Investigations. | - sn\_mfg\_qm.prd\_qi\_creator - sn\_rm\_core.cause\_action\_creator - sn\_rm\_core.rca\_task\_creator - sn\_customerservice.case\_contributor\_viewer - sn\_rm\_core.issue\_cause\_creator - sn\_mfg\_qm.impacted\_asset\_creator - sn\_rm\_core.copq\_fin\_req\_creator - sn\_align\_core.apw\_user - sn\_rm\_core.rem\_action\_creator - sn\_mfg\_qm.product\_non\_conformance\_case\_triager - sn\_rm\_core.copq\_planned\_line\_charge\_creator - sn\_rm\_core.copq\_exp\_line\_creator - sn\_rm\_core.correction\_action\_creator - sn\_rm\_core.containment\_action\_creator - sn\_rm\_core.rem\_action\_plan\_creator - sn\_rm\_core.task\_cause\_association\_creator - sn\_rm\_core.cause\_action\_plan\_creator - sn\_mfg\_qm.impacted\_asset\_action\_creator |
| sn\_mfg\_qm.investigation\_member. | Create, view, update, and cancel a quality investigation and related records.Sign off the investigation and move it to closure. | - sn\_rm\_core.copq\_exp\_line\_creator - sn\_mfg\_qm.impacted\_asset\_creator - sn\_mfg\_qm.impacted\_asset\_action\_creator - sn\_rm\_core.corrective\_action\_creator - sn\_rm\_core.correction\_action\_viewer - sn\_rm\_core.rca\_task\_creator - sn\_rm\_core.issue\_cause\_creator - sn\_customerservice.csm\_workspace\_user - sn\_rm\_core.preventive\_action\_creator - sn\_mfg\_qm.prd\_qi\_writer - sn\_mfg\_qm.prd\_qi\_task\_writer - sn\_rm\_core.rem\_action\_creator - sn\_rm\_core.cause\_action\_plan\_creator - sn\_mfg\_qm.prd\_ncc\_viewer - sn\_mfg\_qm.prd\_ncc\_task\_viewer - sn\_rm\_core.copq\_planned\_line\_charge\_creator - sn\_align\_core.apw\_user - sn\_rm\_core.task\_cause\_association\_creator - sn\_mfg\_qm.stakeholder\_viewer - sn\_rm\_core.rem\_action\_plan\_creator - sn\_rm\_core.cause\_action\_creator - sn\_customerservice.case\_contributor\_viewer - sn\_rm\_core.containment\_action\_creator - sn\_rm\_core.copq\_fin\_req\_creator |
| sn\_mfg\_qm.remediation\_plan\_approver. | Approve or reject remediation action plans before they are enacted. | - sn\_rm\_core.copq\_exp\_line\_creator - sn\_customerservice.csm\_workspace\_user - sn\_mfg\_qm.prd\_ncc\_viewer - sn\_rm\_core.cause\_action\_plan\_viewer - sn\_mfg\_qm.stakeholder\_viewer - sn\_mfg\_qm.prd\_qi\_task\_viewer - sn\_install\_base.install\_base\_viewer - sn\_rm\_core.cause\_action\_viewer - sn\_rm\_core.rca\_task\_viewer - sn\_rm\_core.rem\_action\_plan\_viewer - sn\_rm\_core.copq\_fin\_req\_viewer - sn\_rm\_core.issue\_cause\_viewer - sn\_mfg\_qm.prd\_ncc\_task\_viewer - sn\_mfg\_qm.prd\_qi\_viewer - sn\_mfg\_qm.impacted\_asset\_action\_viewer - sn\_rm\_core.copq\_planned\_line\_charge\_viewer - sn\_mfg\_qm.impacted\_asset\_viewer - sn\_rm\_core.task\_cause\_association\_viewer |
| sn\_mfg\_qm.finance\_approver. | Approve Cost of Poor Quality \(COPQ\) financial requests and expense lines. | - sn\_rm\_core.containment\_action\_viewer - sn\_rm\_core.preventive\_action\_viewer - sn\_mfg\_qm.impacted\_asset\_viewer - sn\_rm\_core.copq\_fin\_req\_viewer - sn\_rm\_core.rem\_action\_viewer - sn\_rm\_core.copq\_planned\_line\_charge\_viewer - sn\_customerservice.csm\_workspace\_user - sn\_mfg\_qm.prd\_ncc\_task\_viewer - sn\_rm\_core.corrective\_action\_viewer - sn\_mfg\_qm.prd\_qi\_task\_viewer - sn\_rm\_core.issue\_cause\_viewer - sn\_rm\_core.rem\_action\_plan\_viewer - sn\_rm\_core.cause\_action\_plan\_viewer - sn\_mfg\_qm.impacted\_asset\_action\_viewer - sn\_mfg\_qm.prd\_qi\_viewer - sn\_rm\_core.correction\_action\_viewer - sn\_mfg\_qm.stakeholder\_viewer - sn\_mfg\_qm.prd\_ncc\_viewer - sn\_install\_base.install\_base\_viewer - sn\_rm\_core.copq\_exp\_line\_viewer - sn\_rm\_core.task\_cause\_association\_viewer - sn\_rm\_core.rca\_task\_viewer - sn\_rm\_core.cause\_action\_viewer |
| sn\_mfg\_qm.submitter. | Create, view, update, and cancel a non-conformance case. Create a correction action and add expense lines to it. | - sn\_customerservice.case\_contributor\_creator - sn\_dealer\_mgmt.dealer\_viewer - sn\_customerservice.csm\_workspace\_user - sn\_mfg\_qm.prd\_ncc\_creator - sn\_customerservice.service\_organization\_contributor - sn\_rm\_core.correction\_action\_creator - playbook.agentic\_workflow\_user - sn\_customerservice.requester - sn\_customerservice.customer\_data\_viewer - sn\_prm.external\_partner\_associate - sn\_mfg\_ai\_agents.submitter\_ai\_playbooks - sn\_rm\_core.copq\_exp\_line\_creator |
Procedure
Assign roles to users and groups using the ServiceNow AI Platform user administration feature.
- To assign a role to a user, see Assign a role to a user.
- To assign a role to a group, see Assign a role to a group.
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